How can we help?

You can book a clean by getting in touch with us directly via our contact form, phone, or email. We'll discuss your requirements, preferred frequency, and arrange a time that suits you. We'll confirm everything in writing before your first clean.

Both options are available. We offer one-off cleans as well as regular weekly, fortnightly, or monthly arrangements. If you're unsure which is right for you, just get in touch and we'll help you figure out the best fit.

We recommend giving us at least 48 hours notice where possible, though we'll always do our best to accommodate last-minute requests depending on availability. Get in touch and we'll let you know what we can do.

Yes, wherever possible we'll assign you a consistent member of the Lumex team so they become familiar with your space and preferences. In the event of holidays or illness, we'll arrange a suitable cover and let you know in advance.

Just give us a call or send us a message and we'll sort it for you. We ask for at least 24 hours notice where possible so we can adjust the schedule accordingly.

Yes, just let us know ahead of time if there's anything extra you'd like us to tackle — whether that's an oven clean, inside the fridge, or additional rooms. We'll confirm if any additional time or cost applies.

We'll always aim to be on time. If there's an unexpected delay, we'll contact you as soon as possible to let you know and give you an updated arrival time.

Absolutely. You can share any specific instructions or preferences when you book, or at any time by getting in touch with us directly. We'll make sure these are passed on to your cleaner.

We're flexible. You can be home when we arrive, leave a key with a neighbour, use a key safe, or provide us with a spare key to hold securely. We'll discuss access arrangements before your first clean.

Yes. All our staff are fully vetted and background checked before joining the team. Any keys held by Lumex are stored securely and are never labelled with your address. You can request your key back at any time.

We can bring our own professional-grade cleaning products, or use your preferred products if you'd rather. Just let us know when booking and we'll arrange accordingly.

We're happy to use equipment available at your property, or we can bring our own if preferred. We'll confirm this when arranging your clean so everything is ready on the day.

Pricing depends on the size of your property, the type of clean required, and how often you'd like us to visit. Get in touch for a free, no-obligation quote and we'll give you a clear price upfront with no hidden fees.

We'll agree payment terms with you when setting up your clean. For regular clients we typically invoice on a weekly or monthly basis. We accept bank transfer and other payment methods — just ask.

Yes, we can provide invoices for all cleans including VAT invoices where required. Just let us know your preference and we'll set that up for you.

Your satisfaction is our priority. If something hasn't been done to your standard, please let us know as soon as possible and we'll arrange to put it right — at no extra cost to you.

Lumex Cleaning Services is fully insured. In the unlikely event that something is damaged during a clean, please contact us straight away and we'll handle it promptly and fairly.

We'll always let you know as early as possible if there's an issue with your scheduled clean. Where we can, we'll arrange a suitable replacement so your clean still goes ahead as planned.

Yes. Every member of the Lumex team goes through a thorough vetting process before they start work, including identity checks and references. Your trust and safety are important to us.

All of our cleaners are trained and experienced professionals. We take pride in the quality of our team and make sure every member is equipped to deliver a consistently high standard of clean.

Yes, we are fully insured for both residential and commercial cleaning. You can have complete peace of mind when our team is in your property or premises.